CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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A Landlords guide to buying Insurance…

Renting out your property? Not sure what insurance you need to have? Worried about people potentially damaging your property? Don’t worry, we’ve written a simple guide with everything you need to know.

Make sure you have the right cover

If you are renting out your property, you need to make sure you have special landlord insurance. If you have a standard building and contents insurance policy under your name and something goes wrong, your insurance provider may not pay out for any damages occurred. If you are looking to purchase a policy, check out our Budget Insurance Landlord Insurance policy.

Keep your insurance provider up to date

It’s really important that you keep your insurance provider up to date with any changes that are happening, including any change in tenants and whether the property is empty or not. Most insurance policies have a clause if the property is empty for 30 consecutive days, they will not provide cover. So it’s worth reading your full terms and conditions properly.

Loss of rent

People can be unpredictable at the best of times, but don’t leave yourself out of pocket if your tenant fails to pay rent. When choosing a Landlord policy, make sure it covers loss of rent in the event of either your tenants not paying or an accident that makes the property inhabitable. Loss of rent is particularly important if you have a larger mortgage on the property you let and rely on the extra income to pay the mortgage, so make sure you are properly protected.

Sum insured

Always make sure you check the sum insured carefully, as this is the maximum you can claim if the property is completely wrecked. You need to get this figure right as if your sum insured is too small, then you could have to foot the bill for the repairs. However if the sum insured is too high, you could be paying more than necessary for your cover. The sum insured figure should cover the total amount it would cost to rebuild the house. Some policies offer unlimited cover, but just be mindful and make sure you check what you are buying.

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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