CV-19

Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information. 

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Making a home insurance claim

Get help fast with our 24/7 UK claims helplines

How do I claim on my home insurance?

In the unfortunate event that you need to make a claim on your home insurance we have a dedicated claims team ready to take your call 24 hours a day, 7 days a week.

If you would like more information on what happens when you make a claim, please click here.

Phone
Claims Helpline

0344 4122 128

If you have been the victim of burglary, for your safety and to report the crime, please be sure to ring the police prior to contacting your insurance provider. The police may need to carry out forensics as soon as possible, so it’s in your interest to ensure that nothing is touched until the police have completed the investigations. 

Additionally, the police will issue you with a crime reference number which you will need before you can proceed with making a claim on your home insurance.

Useful information to have when calling us

Policy reference number
Policy number

9 characters in length

Crime reference
Police reference number

Only if a crime has been reported.

Remember to check your home insurance cover

Whether you need to make a claim due to lost freezer contents or a falling tree, we’re here to help you out. ​Check through your policy documents to see what you’re covered for.

Frequently asked questions

When you call your insurance provider to make a claim, typically you will need to provide them with your policy number, full name and address as well as a police crime reference number if a crime has been reported. To ensure that your claim is handled as quickly as possible, you are also advised to provide the claims advisor with as much information about your claim and the situation.

If you or anyone else living in the property have claimed from a home insurance policy within the last 5 years for damage, loss or liability to either the buildings, contents or both, you need to declare these on your policy (even if you withdrew or did not make a claim in the end)

To make a claim on your Budget Home Insurance policy, call our claims line immediately on 0344 4122 128. Our lines are open 24 hours a day, 7 days a week and our team of dedicated claims representatives are ready to help you through your claim.

If you have a query regarding an existing claim, when you first reported your claim you would have been given a number for the insurance provider directly or a personal claims management number. This is the number you should use for any queries relating to your claim. If you have lost this number, please call our Claims Department and select the option for claims already reported.

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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