Making a home insurance claim

Get help fast with our 24/7 UK claims helplines

How do I claim on my home insurance?

To make a claim on your home insurance, the first thing you will need to do is contact your insurance provider to make them aware of your intention to claim. Call the designated claims number that you will find within your policy documents or online, explain to them what has happened and ask for their steer on the next steps that you and your insurance provider need to complete in order to get your claim sorted.

Claims Helpline

0344 4122 128

If you have been the victim of burglary, for your safety and to report the crime, please be sure to ring the police prior to contacting your insurance provider. The police may need to carry out forensics as soon as possible, so it’s in your interest to ensure that nothing is touched until the police have completed the investigations. 

Additionally, the police will issue you with a crime reference number which you will need before you can proceed with making a claim on your home insurance.

Useful information to have when calling us

Policy reference number
Policy number

9 characters in length

Crime reference
Police crime reference

Only if a crime has been reported.

Remember to check your home insurance cover

Whether you need to make a claim due to lost freezer contents or a falling tree, we’re here to help you out. ​Check through your policy documents to see what you’re covered for.

Frequently asked questions

When you call your insurance provider to make a claim, typically you will need to provide them with your policy number, full name and address as well as a police crime reference number if a crime has been reported. To ensure that your claim is handled as quickly as possible, you are also advised to provide the claims advisor with as much information about your claim and the situation.

If you or anyone else living in the property have claimed from a home insurance policy within the last 5 years for damage, loss or liability to either the buildings, contents or both, you need to declare these on your policy (even if you withdrew or did not make a claim in the end)

To make a claim on your Budget Home Insurance policy, call our claims line immediately on 0344 4122 128. Our lines are open 24 hours a day, 7 days a week and our team of dedicated claims representatives are ready to help you through your claim.

If you have a query regarding an existing claim, when you first reported your claim you would have been given a number for the insurance provider directly or a personal claims management number. This is the number you should use for any queries relating to your claim. If you have lost this number, please call our Claims Department and select the option for claims already reported.

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