CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

About Budget

Preventing Fraud

At Budget Insurance we are committed to preventing fraud

We investigate every case thoroughly so that fraudsters don’t benefit.

We collect information from across the industry and from law enforcement agencies to identify fraudsters and fraudulent activity.

For example, we validate your identity, we check your proof of No Claims Discount as well as checking your claims history.

We use the information gathered to check our databases and to identify fraudsters, using the latest technology and data available. We cross reference internal and external databases as well as speaking to other insurers to validate certain information.

To improve our security measures, protect our customers and their personal data and to prevent fraud.

Failure to disclose accurate information about yourself and your circumstances could invalidate your insurance and your ability to obtain insurance in the future. It is essential that you honestly disclose all relevant information. Remember We/ The Insurers/ Re-Insurers do make checks on the information disclosed and can identify fraudulent behaviour.

We check every No Claims Discount document that’s sent to us. If we find one that’s fake or been falsified, the premium will probably increase or the policy might even be cancelled.

Our claims checking procedures help to stamp out fraud so you’re not paying the price for the actions of a small minority.

We can carry out claims checks at any point in the policy purchasing process, and even after payment has been made.

You need to tell us if you or anyone else named on your vehicle insurance policy have made a claim for damage, loss or liability in the last five years. We also need to know if you decided not to make a claim for the loss – for example if your vehicle or property was damaged but you chose not to make a claim.

We want to make sure that if you have to make a claim you have the best chance of being reimbursed for any loss/damages. If you don’t mention a previous claim, you could invalidate your insurance, your premium could increase or your policy could be cancelled. To tell us about a previous claim, you can call our Customer Service Team on 0344 412 2124. We are open Monday to Friday 8am-9pm; Saturday 9am-5pm; Sunday 10am-4pm. To make a new claim, you can call our dedicated claims line on 0344 412 2129, the line is open 24 hours a day for your convenience. 

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Please note this website uses cookies. By continuing to use this website you are giving consent for cookies to be used. For further information on use of cookies (and how to disable them) please refer to our cookie policy.

Budget Icon