CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

About Budget

Fees and Charges

What fees do Budget Insurance Charge?

We like to be completely upfront about the fees and charges for our services so you won’t get any nasty surprises later, that’s why we have outlined all fees and charges in the table below.

Our fees are separate to any premium charges applied, for example, if your premium increases because you have changed your car/ van or you have moved home.

If you want more details about our approach to  pricing please click here.

Check out the table below to find out more.

Car and van insurance fees

Fee TitleAmountWhen will I have to pay this?Why do you charge for this?
Amendment fee£20.00This fee may be payable if you, or we, make certain changes to your policy.We charge this fee to cover the administration time taken to amend your policy, create new policy documents and notify the relevant third parties.
Intermediary Services Fee£40.00This fee is included in the total cost of your policy and applied to all customers taking out a policy with Budget Insurance.

This is a fee which we charge you for the insurance intermediary services we provide in arranging, servicing and renewing your policy under our separate contract with you.

This fee does not relate to any of the additional products we may have arranged for you.

Failed Payment Fee£20.00If a payment is returned or refused by your bank or building society.We are required to charge for this due to the administration costs involved with the process of recovering unpaid fees.
Cancellation Fee
(within 14 days)
£38.00If you cancel your policy within 14 days, you will also be charged for the time that your vehicle has been on cover.We charge a cancellation fee to cover the administration time taken to cancel your policy and notify the relevant third parties of your request to cancel.
Cancellation Fee
(after 14 days)
£60.00If you cancel your policy after 14 days, you will also be charged for the time that your vehicle has been on cover.

Home Insurance Fees

Fee TitleAmountWhen will I have to pay this?Why do you charge for this?
Amendment fee£20.00This fee may be payable if you, or we, make certain changes to your policy.We charge this fee to cover the administration time taken to amend your policy, create new policy documents and notify the relevant third parties.
Intermediary Services Fee

£20.00 (Buildings Cover)

£20.00 (Contents Cover)

£40.00 (Buildings & Contents)

This fee is included in the total cost of your policy. Everyone that takes out insurance with Budget Insurance will pay this fee.

This is a fee which we charge you for the insurance intermediary services we provide in arranging, servicing and renewing your policy under our separate contract with you.

This fee does not relate to any of the additional products we may have arranged for you. 

Failed Payment Fee£20.00If a payment is returned or refused by your bank or building society.We are required to charge for this for the administration costs involved with the process of recovering unpaid fees.
Cancellation Fee (within 14 days)£35.00If you cancel your policy within 14 days, you will also be charged for the time that your home has been on cover.We charge a cancellation fee to cover the administration time taken to cancel your policy and notify the relevant third parties of your request to cancel.
Cancellation Fee (after 14 days)£35.00If you cancel your policy after 14 days, you will also be charged for the time that your home has been on cover.

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Please note this website uses cookies. By continuing to use this website you are giving consent for cookies to be used. For further information on use of cookies (and how to disable them) please refer to our cookie policy.

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