CV-19

Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information. 

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Hints And Tips

Useful tips and guides

Protecting your home

We know that your home and belongings are important to you. by taking a few simple measures you can help to protect against the unimaginable.

Driving Tips

We want to help reduce the risk of you having an accident and improve your chances of trouble-free driving. Why not take some time and read our hints and tips.

Jargon Buster

When it comes to insurance you want to understand what the terms mean in order to be clear about your insurance product. Read our Jargon Buster to find out more.

NCD Explained

Read our handy guide where we provide an outline of what No Claims Discount means and what proof we will need from you. we also provide some useful examples.

Be an Insurance Insider with Budget

If you want to find out even more about the insurance industry, why not visit The Budget Blog. We have a dedicated Insurance Insider section for all things insurance. You can click on the article links below to read some of our popular blogs.

Insurance Add Ons

Your guide to car insurance add-on's

Insurance providers offer lots of different add-ons and it can be pretty confusing making sense of what they are and why you might need them. Read our blog to find out more. ​

Motorway

Your guide to Motor Legal Protection​

Motor Legal Protection is a phrase you’ll often see when getting a car insurance policy. But, what does it mean, how does it work and why might you need the add-on?

Can I drive someone else’s car with my insurance policy?

Perhaps a pal has asked you to borrow their vehicle or you’re looking at sharing the driving for a road trip holiday, whatever the plan you’ll need to ensure you have the right cover in place.

We offer simple, flexible insurance

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.