CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Blog

Your guide to Motor Legal Protection

Motorway

Motor Legal Protection is a phrase you’ll often see when getting a car insurance policy. But, what does it mean, how does it work and why might you need it?

What is Motor Legal Protection?

Basically, Motor Legal Protection or MLP for short, offers you cover for any legal costs involved in pursuing a claim on your insurance. So, if you need to take somebody else to court over an accident or they take you, your insurance provider could cover all or some of the legal costs involved in this process. It’s also sometimes referred to as Uninsured Loss Recovery.

How do you make a claim?

If you wanted to make a Motor Legal Protection claim, you would need to get in contact with your insurance provider. They will pass you onto their motor legal claims department to investigate the claim and guide you through the process. Your case will be passed onto a lawyer to follow through with the claim, though legal teams will only take your case if they think you have a good chance of winning.

Why might you need Motor Legal Protection?

Motor Legal Protection is designed to give individuals peace of mind if the worse were to happen, so that you don’t have to worry about being out of pocket if you need to go to court over a claim. However, it is not always included as standard on your insurance policy.

Instead, it is often offered as an additional add-on with your insurance policy. If this is the case, you will have to purchase the add-on, which will vary in price between insurance providers. Whether you decide to include Motor Legal Protection is up to you.

If you’d like to find out more information about all things motor insurance, have a browse through the driving segment of our blog.

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Please note this website uses cookies. By continuing to use this website you are giving consent for cookies to be used. For further information on use of cookies (and how to disable them) please refer to our cookie policy.

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