CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

About Budget

Customer reviews

What our customers are saying

"The service was excellent and coupled with keen pricing. This has been consistent since I began using Budget Insurance."
Brian
Kilmarnock
"The self service centre was brilliant. It was great being able to change a payment date hassle free."
Russell
Kirkby
"Everyone I have ever spoke to has been so helpful I have recommended Budget Insurance to other people."
Rhea
Romford
"Everything was ace, so keep doing what you are doing. I spoke to 2 people and they were both excellent."
Joan
Glasgow
"We no longer had the vehicle as we now have a company vehicle. Otherwise I would have been more than happy to stay with you. Overall my different experiences with Budget Insurance have been excellent. Thank you."
Samantha
Prestatyn
"I have had problems with my credit card being used in another country. Budget Insurance were very understanding about this and gave me more time to let my bank sort the problem out, but still covered me on my policy. Thank you Budget fantastic service."
Yunus
Coventry
"Extremely happy with the overall service would highly recommend to friends and family. Friendly customer service team who will go out of their way to get you the best deal possible, not many insurance companies would do the same."
Darren
Plymouth
"Can't beat the way I have been served excellent web site excellent phone support."
Stephanie
Gosport
"All good and efficient. No hard sell either, just polite and helpful (nothing puts me off more than someone trying to push a product - even if I want the product!)"
Rachel
South Yorkshire
"I spoke to a member of staff when I bought my new van and he was helpful, courteous and polite. I have no issues at all with the level of service I have received."
Philip
Worcestershire
"The service Budget Insurance gave was great and I don't really think it could be improved. I have recommended them to others."
Angela
Sunderland
"I was surprised how easy it was as I haven't switched providers for a long time. I can't think of anything that would make it better."
Sandra
Cwmfelinfach
"I rang to change my address and the service was very efficient fast and professional."
Stacey
Cramlington
"This is the easiest process I have ever had the joy of going through, thank you so much."
Mark
Newcastle
"The person who helped me was great. She's a keeper. Promote her! Very friendly and helpful. I wish all customer service phone calls were as easy as that. She's great!"
Hanna
Northumberland

Why choose Budget Insurance?

We know that as well as great insurance you also want peace of mind and the reassurance that your homes, vehicles and lives are protected.

For our motor and home insurance policies we offer a 24/7 UK claims helpline should you need us. We also have a UK contact centre which is open 7 days a week, so help is just a phone call away.

If you need to view or download your policy documents, or make changes to your policy why not log into My Account, any time of day or night.

House keys
Great value cover

Flexible insurance policies to suit your needs

Phone
UK claims helpline

Available 24/7 for motor and home policies

Documents Online
My Account

Access documents and more when convenient to you

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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