We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available for vulnerable customers and those who don’t have access to online services.
If you need to check any details or make a change to your policy, please log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.
If you need to make a claim, please click here for more information.
We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.
To the exasperation of homeowners, accidents are unavoidable and happen to some more often than others. It could depend on factors including how big your
Unfortunately, home burglaries can happen at any time of the year, to any home but as its currently winter, we will start there. Here Budget
Beckie Hatton, Product Manager at Home Appliance Care, shares her tips for saving money on your boiler cover and protecting yourself from unexpected bills. An unexpected
Question! When was the last time you had your boiler serviced or replaced? Have you recently moved house? What do you know about the condition
As the colder, darker months begin drawing in and most of us are spending more time at home than ever, you may be thinking how
Your home is the most expensive and precious thing you will ever own. Therefore, you want to make sure that should something go wrong, you
With summer in full swing, it’s easy to let your guard down when it comes to keeping your home safe and secure. The simple nature
Have you had a big online shopping spree recently and bought a high value treat? Or perhaps you’ve treated the kids to a new games
As we approach summer, lots of us are turning our attention to home and garden improvements which can often be expensive! However, you don’t always
Millions of tonnes of food are wasted and thrown away each year in the UK. But with a little thought and organisation, this doesn’t have
The sun has made an appearance, spring is officially here so it must be time for a spring clean. Not everyone enjoys cleaning and it
The evenings are getting a little bit lighter, the sun is making more of an appearance, which can only mean one thing, spring and summer
Burst pipes can be a common occurrence in the winter months, especially in second homes that may go unoccupied for longer periods of time. This
If you’re planning on selling your house, or just fancy a change, then you may be considering taking on a home improvement project. This may
In 2018 it was reported by The Office of National Statistics that ‘the number of burglary offences recorded by the police increased by 8% (from
Fires, unfortunately happen all year round. But with the added decorations, lights and gifts around the house during the Christmas holiday season, the risk of
When you are away on holiday its important you relax! Therefore you need to be able to switch off from your busy everyday life! This
Ever wanted to make your own furniture or just fancy brightening up your garden? Take a look at our top three projects you could do
There are some practical steps that should be taken in order to ensure your home itself is ‘winter ready’- luckily they’re all really easy to
In September 2015 the ‘Crime Survey for England & Wales’ (CSEW) estimated 743,000 incidents of domestic burglary showing a non-significant 5% decrease year on year.
We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available for vulnerable customers and those who don’t have access to online services.
If you need to check any details or make a change to your policy, please log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.
We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.
