CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Blog

Our top tips for keeping your home safe this winter

According to the Office for National Statistics, there were 417,416 burglaries between June 2018-2019. To help make sure you aren’t a victim of a burglary this winter, we’ve come up with some top tips to keep your home safe this winter.

Installing a Burglar Alarm

Getting a burglar alarm could be a really effective way to reduce the risk of burglary. Firstly, just having a visible alarm installed could deter potential intruders. There are also lots of different types of functions of the alarm, depending on the model and type you buy. For example, you can configure the alarm to dial your phone number to alert you. You could get it to ring a security company or even just to create lots of noise to put off burglars.

Be Savvy on Social Media

Remember that if you’re social media isn’t set to private, you can’t control who views what you’re posting. This means that any potential burglars could see exactly what you’re posting and when. So, before you post about how excited you are for your next holiday, remember that you could be advertising that your house is going to be empty to burglars!

Check Your Security 

Make sure you’re not making it easy for any burglars by checking that your home is properly secured. Regularly check your locks on windows and doors to make sure that they are fully functioning and secured and be vigilant with locking up when you go out.

Keep Valuables Out of Sight

Don’t give thieves any motivation to burgle your home. Make sure you keep all valuables out of sight of windows and doors. This also prevents the risk of so-called ‘hook and crook’ theft, where thieves can obtain your keys by ‘hooking’ them through the letterbox.

Don’t Hide Your Keys

As convenient as it is when you’ve misplaced them, don’t hide your keys for burglars to find them. Sticking them under the doormat is the first place a thief will look and so you’re just giving a burglar direct access to your home. To be safe, don’t hide your keys on your property.

In addition to taking measures to avoid burglary in your home, having the correct level of home & content insurance is vital for the safekeeping of your personal belongings. Visit our building insurance & content insurance pages to find out more about our insurance and cover levels.

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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