CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Car Insurance

What are my obligations?

When you take out a car insurance policy with Budget Insurance, as part of our general policy conditions you will be required to conform to our five main obligations.

These obligations form part of your insurance contract and the insurance provider will only provide you with the cover detailed in the policy documents providing you and the other drivers on the policy comply with the conditions.

Please see below a brief overview of our five obligations. You can find out more about them in your policy documents.

Obligation 1 – taking care of your car

  • Your car must be kept in a roadworthy condition
  • Your car must have a current MOT certificate, if applicable
  • You must take all reasonable care to make sure you protect your car against loss or damage

Obligation 2 – your duty to disclose information

  • You must make sure that you have answered all our questions truthfully
  • You must tell us straight away about any changes to your details

Obligation 3 – accidents and claims

  • You must tell us of any accidents or losses relating to the car that is insured, or any other incident or loss which may lead to a claim by you, insured driver or by a third party
  • You must tell us if you or anyone driving the insured car receives a notification of a prosecution, an inquest or a fatal accident enquiry

Obligation 4 – fraud

  • You must not make any false or exaggerated claims
  • You must not give us any false or inaccurate information that affects your policy about you or any other drivers or the insured vehicle

Obligation 5 – other insurances

  • If you make a claim and there is any other insurance covering the same liability, the cost must be shared by all the insurance providers involved. The share to be paid by each insurer will be determined either by the appropriate court or by agreement between the insurers involved.

Need a Budget Car Insurance Quote ?

Budget Insurance offers simple, flexible car insurance whatever level of cover you’re looking for.

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Please note this website uses cookies. By continuing to use this website you are giving consent for cookies to be used. For further information on use of cookies (and how to disable them) please refer to our cookie policy.

Budget Icon