CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Car Insurance

Car Insurance: The Motor Insurers’ Bureau (MIB)

What is the Motor Insurers’ Bureau?

The Motor Insurers’ Bureau (MIB) was formed in 1946 to make sure that motorists involved in accidents with uninsured drivers wouldn’t suffer financially. Despite compulsory third party insurance being introduced by the Road Traffic Act in 1930, there were still a number of accidents involving drivers who had no insurance.

Every insurer that sells car insurance must be a member of the MIB. Each insurer also makes a contribution to the central MIB fund depending on how many vehicles they insure.

What are the key details about the MIB that I need to know?

The key things to note about the MIB are its two agreements with the Secretary of State for the Environment and how it relates to making an insurance claim:

The Uninsured Driver’s Agreement

  • No car insurance – the MIB will settle insurance claims for third party injury and damage to property.
  • No valid car insurance – if a driver causes third party injury and damage to property while, for example, using their car for business on a private use only policy, the MIB will insist that the driver’s insurance company pays out to the third party. It will then be up to the insurer to recover its costs from their own customer.

The Untraced Driver’s Agreement

  • If a driver who causes an accident can’t be found, the MIB will consider claims for losses – including injury, death and damage – as long as those losses are not covered by any other type of insurance.

For more information on the Motor Insurance Database, their practices and agreements please click here.

Need a Budget Car Insurance Quote ?

Budget Insurance offers simple, flexible car insurance whatever level of cover you’re looking for.

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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