CV-19

Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information. 

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Van Insurance

Changing your Van Insurance details

When can I make changes to my van insurance policy?

  • You can make changes to your van insurance policy at any time
  • You don’t need to give us notice, but you can’t backdate any changes
  • Any changes you make will be effective immediately
  • You can specify a date in the future when you want the change to happen, but it can’t be any further than the last day of the following month
  • You can’t make a future amendment if it’s after the expiry date of your policy

What changes do I need to tell you about?

If there are any changes to the information that you gave us when you took out your current van insurance policy, you must tell us immediately. If you don’t, your policy could be rejected or become invalid, which could result in you not being insured.

Please tell us if any of the details in your policy documents change, for example, if:

  • You are changing the van
  • You make any modifications or add non-standard accessories, including changes to the engine, suspension, brakes, body, exhaust or wheels
  • You change your address, or the address where the van is usually kept at overnight
  • You change the people who will be driving the van
  • Any of the insured drivers have any driving or speeding convictions, other than fixed penalty parking offences
  • Any of the insured drivers changes their marital status
  • Any of the insured drivers changes their occupation
  • Any of the insured drivers are involved in a motor accident or are involved in any motor claims
  • Any of the insured drivers develop a medical or physical condition that affects their driving ability
  • You want to change the level of cover
  • You want to change the class of use
  • Your annual mileage has changed

Please note that this is not an exhaustive list and if you’re not sure what to tell us about, please just contact us to check.

What will happen if my details change?

Once you’ve told us about any changes to your van insurance policy, we’ll make any adjustments to your premium. Sometimes we might have to refer your changes to your insurance company, but we’ll let you know when they’ve made a decision.

New policy documents will be produced to confirm that the changes have been made. If the changes have affected your premium, or if you’ve added any additional products, we’ll also issue an updated Policy Payment Arrangements document to confirm the new payment details.

Please also note:

  • If the premium changes and there are still instalments left to pay, we’ll adjust your payments to take in the new premium
  • If the premium was paid in one lump sum, or if there aren’t any more instalments left to pay, we’ll arrange for a refund or for you to make a single payment
  • We may need to charge an amendment fee for some mid-term van insurance policy changes
  • You don’t need to pay any amendment fees if you make any changes to your van insurance policy within 14 days of receiving the initial policy
  • Any changes you make by email will not be considered as complete unless you receive confirmation from us

Need a Budget Van Insurance Quote?

Budget Insurance offers simple, flexible car insurance whatever level of cover you’re looking for.

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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