CV-19

Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information. 

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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Driving home for Christmas safety tips

Christmas Driving

Driving home for Christmas can often be stressful task.  The roads are twice as busy and everyone seems to be in a hurry. Here are our top tips for driving home safely this Christmas.

Stress Less

Stress can dramatically affect a person’s cognitive functions & can be a dangerous state of mind to be in whilst behind the wheel of a car. I know that it is easier said than done, but try to stress less when driving home this Christmas. You can take certain measures to achieve this such as listening to your favourite ‘happy’ music and traveling out of peak times.

Travel early or late in the day

December 20th-24th are typically the busiest days for travel around the Christmas season.  If you have to travel on one of these days then it is always best to either set off early in the morning, weather permitting, or leave it until the early evening.  This way you should hopefully miss the peak time traffic. Fingers crossed!

Always have a plan B

All UK roads, especially A roads and Motorways, can become inundated with traffic and, in unfortunate cases, accidents around the Christmas period. Therefore, it is always advisable to check in with a map or app before you leave home to see if there are alternative routes should this occur. It’s also advisable to tune local ‘traffic news updates’ through your radio. In most cases, the traffic news will update you on any known accidents and allow you time to reconsider your chosen route.

Take the weather into account

It’s always advisable to check the road conditions and weather warnings before you embark on your journey home for Christmas. Where it might be mild in London, the opposite might be said if you are travelling up to Scotland.  Be sure that you have the right ‘essentials’ in your car should you be faced with bad or unexpected weather conditions. This may typically include a phone charger adapter, blankets, waterproof shoes, warm clothing, snacks and fresh drinking water for you and your passengers as well as antifreeze, water and a winter motoring kit for your car. Just in case

Merry Christmas!

 

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Please note this website uses cookies. By continuing to use this website you are giving consent for cookies to be used. For further information on use of cookies (and how to disable them) please refer to our cookie policy.

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