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Credit card fraud

Credit card cover

Home Insurance

Someone’s got hold of your credit card? Don’t worry

What it covers

  • Your insurer will pay up to £500 for loss from fraudulent use of your credit cards by unauthorised persons

What isn't covered

  • Loss unless you have complied with the terms and conditions applicable to your credit cards
  • If the loss is not reported to the police and and the card issuing company within 24 hours of discovering the loss
  • Losses that would be insured under any other contract of insurance in the absence of this policy

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.