CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Blog

What is No Claims Discount (NCD) and how can it benefit me?

Insurance

‘NCD’ is one of those insurance terms that is often used when purchasing car insurance. But do you know what it actually means? And do you know how it can benefit you? Have a read below to find out.

What is No Claims Discount?

For each year that you don’t make a claim you are awarded one year of NCD at renewal. For each year you earn NCD, a discount is applied to your insurance premium. You must be the policyholder to qualify for the discount but it’s a great way of getting a discount when it comes to your renewal.

How much discount can I really earn through No Claims Discount?

The more years NCD you have, the more discount you’re entitled to. Take a look at the table below to see what discount you could be entitled to with a Budget Car Insurance policy;

How can I earn No Claims Discount?

Simply be insured with Budget Insurance for a year and if you do not make a claim, you will earn a year NCD and the relevant discount will be applied to your renewal.

If you have taken a new policy with Budget Insurance, you will be asked to provide your NCD proof from your previous insurance provider. The information we capture regarding your NCD would be added to your policy. We would then need to receive your proof of NCD

Can I protect my No Claims Discount?

Budget Insurance offers Protected No Claims Discount to customers who have four years NCD or more. This additional cover allows you to protect your NCD for up to two claims that were your fault in a three year period. NCD Protection does not protect the overall price of your car insurance policy. The price of your insurance policy may increase following an accident even if you were not at fault. There would be an additional charge to protect your NCD. Why not see if you could benefit from this and protect your NCD! Click here to find out more.

If you have any questions about your NCD, our Customer Services team are available to help with any queries. Give them a call on 0344 412 2118, they are available to take your calls from Monday to Friday 8am – 9pm, Saturday 9am – 5pm and Sunday 10am – 4pm.

*Based on Budget Car Insurance data in January 2017 at least 10% of Budget Car Insurance customers received this level of No Claims Discount.

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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