CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Accessibility

Budget Insurance

Browser compatibility

This website has been designed to be accessible to as wide an audience as possible. All web pages have been written to the XHTML 1.0 Transitional standard, using CSS Style Sheets for the presentation which means this site should be usable on all web browsers that support those standards.

Some older browsers such as Internet Explorer 4 and Netscape 4 do not fully support these standards. People still using these browsers will still be able to navigate the site, however, the content will be displayed with a basic layout and the experience will not be as intended.

WAI Standards Compliance

The site template has been designed to meet the “AA” level of compliance with the WAI Accessibility Guidelines and wherever possible, pages within the template will meet this standard. Where this has not been possible, pages should meet at least “A” compliance.

Text Size

Users with impaired vision wishing to increase the text size of the site can do so in the following ways:

  • In Internet Explorer (PC) and Firefox, use the View > Text Size menu
  • In FireFox and Safari (MAC), use the View > Text Zoom menu
  • If your browser is not one of the above, read the help or documentation provided with the browser software to find out how to do it.

Access Keys

Most web browsers support shortcuts called access keys that you can use to jump to specific areas of the site. If your browser supports them, press ALT + key (Internet Explorer), SHIFT + ALT + key (FireFox), CTRL + key (Macintosh) and then (in the case of links) Enter to use.

Where possible our access keys follow the UK Government standard:

1 – Link to the home page 
2 – Link to the main content on the page(skipping primary navigation) 
3 – Link to the index (also known as the site map) 
8 – Link to terms & conditions 
0 – Link to the accessibility statement (this page)

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Please note this website uses cookies. By continuing to use this website you are giving consent for cookies to be used. For further information on use of cookies (and how to disable them) please refer to our cookie policy.

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