CV-19

Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information. 

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Budget Insurance Easter Competition

  1. The competition is open to anyone who follows theBudgetInsurance Facebook page and likes and comments under the competition post, between 01/04/21 and 23:59 on 15/04/21. 
  2. The prize available is one Luxury Chocolate Making Workshop Including Martini and Bubbly for Two, rewarded as part of a Virgin Experience Days Experience Gift Voucher with a personalised gift message. Theworkshopincludes two glasses of chilled bubbly, a martini making session, a tasting session, a decorating fresh home-made fudge session and the creation of your own flavoured giant chocolate button. 
  3. To enter the competition, the potential candidates must follow theBudgetInsurance Facebook page and like and comment on the identified post. 
  4. The winner of the competition will be drawn at random from all the entrants on 16/04/21 and the winner will be notifiedin the comments of the Facebook postwithin 7 working days. 
  5. UK entrants only.
  6. Over 18s only.
  7. Employees of the BGL Group will not be eligible for entry.
  8. To accept the prize, the winner must reply toBudget Insurancevia Facebook direct message and confirm delivery details for the voucher within 14 working days of Budget Insurance notifying them that they have won. 
  9. Budget Insuranceaccepts no responsibility for any incomplete entries or entries not properly received due to technical, communication or other problems. 
  10. Thiscompetition is in no way sponsored,endorsed or administered by, or associated with, Facebook or Virgin. 
  11. There is no cash alternative to the prize. The prize has its own expiry date, as listed on theGiftVoucher itself. 
  12. The competition is provided by Budget Insurance. BudgetInsurance Services is a trading name of BISL Limited. Registered Office: Pegasus House, Bakewell Road, Orton Southgate, Peterborough, PE2 6YS. Registered in England No. 3231094.We are authorised and regulated by the Financial Conduct Authority. (“Promoter”) 
  13. 13. The Promoter shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control.
  14. 14. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction in connection with these terms and conditions.
  15. 15. The Virgin Experience Days Gift Voucher is subject to its own terms and conditions. For these, please see https://bit.ly/2ufAyzU.

Amazon.co.uk Gift Card** Promotion FAQ's

All customers who quote and purchase directly through the Budget Insurance website or over the telephone between 7th December 2020 and 5th March 2021, will be eligible to receive a £30 Amazon.co.uk Gift Card**. For more information, please visit our Terms and Conditions above.

No, both the quote and the sale must be completed directly through Budget Insurance. This can be done on the Budget Insurance website or over the phone with our Sales Department on 0344 871 0099.

We will send you an email 21 days from the day your policy goes in to effect, (the start date of your policy), providing you with instructions on how to redeem your Amazon.co.uk Gift Card**.

If you still haven’t received your redemption email 21 days after your policy start date, please check your Junk folder for the email address you provided to us when purchasing your cover. If you still can’t find the email, please contact Lock-in Marketing on 01908 597039 who will assist you further.

The Gift Card voucher codes are valid until 18th June 2030.

1.Locate your Amazon.co.uk Gift Card** voucher code.

2.Click on the Your Account link found in your redemption email or go to this page of the Amazon.co.uk website.

3.Select ‘Redeem a gift card’

4.Enter your Amazon.co.uk Gift Card** voucher code and click ‘Apply to your balance’

Once the voucher code has been applied to your Amazon.co.uk account, the entire amount will be added to your account balance. The voucher code amount will be automatically applied to eligible orders at checkout.

If you are having issues when redeeming your Amazon.co.uk Gift Card** code supplied by Budget Insurance, please contact Lock-in Marketing on 01908 597039.

If you are experiencing issues with the Amazon.co.uk website, or when attempting to use your gift balance after it has been applied to your account, please contact Amazon.co.uk  for help.

If you would like to speak to someone regarding your Budget Car Insurance policy, please call our Customer Services team on 0344 412 2118. 

Alternatively, you can visit My Account where you can make changes to your policy and review your policy documents.

**Restrictions to the promotion apply, please see www.amazon.co.uk/gc-legal

 

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.