CV-19

Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information. 

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Amazon.co.uk Gift Card* Promotion Terms and Conditions

  1. The Offer is open to customers who quote and purchase a Budget Car Insurance policy directly through the Budget Car Insurance website or over the telephone between 07th December 2020 and 5th March 2021.
  2. Customers will not be eligible for the offer if;
  • They close or cancel their policy within 14 days of the policy start date.
  • They purchase a Budget Car Insurance policy from a price comparison, affiliate or cashback website.
  1. No cash alternative available.
  2. Eligible customers will receive an email with instructions on how to redeem their £30 Amazon.co.uk Gift Card*. This email will be sent up to 21 days of the inception start date.
  3. The customer must click the link contained in the email to access an online gift portal. Customers must enter the unique pin code found in their email and their email address to log in to the online gift portal. 
  4. The Amazon.co.uk Gift Card* will be revealed in the online gift portal.
  5. Customers have 30 days from the email send date to access the online gift portal to reveal their Amazon.co.uk Gift Card*.
  6. The Amazon.co.uk Gift Card* allows customers to add £30 to their Amazon.co.uk account balance and is valid for single use only.
  7. Customers can use their Gift Card to buy eligible products on Amazon.co.uk, which includes all physical products, digital content and offers from third-party merchants, but excludes buying new Gift Cards.
  8. The Gift Card is valid only for purchases made through Amazon.co.uk and the can be used by eligible customers only.
  9. The Amazon.co.uk Gift Card* can be used until 18 June 2030; thereafter the Gift Card will no longer be valid.
  10. The Gift Card must be added to an Amazon.co.uk account before beginning the checkout process to be redeemable against a purchase and cannot be used retrospectively against a purchase already made.
  11. The Gift Card is not transferable, for auction, sale or re-sale or redeemable for cash and there is no cash alternative.
  12. These terms and conditions govern this Offer. Instructions for valid purchase form part of the Terms which you will be deemed to have accepted if you participate.
  13. Any person using the Offer does so at their own risk and is solely responsible for ensuring they comply with any terms and conditions applicable to Amazon.co.uk.
  14. Budget Insurance (“the Promoter”) is a trading name of BISL Limited. Registered Office: Pegasus House, Bakewell Road, Orton Southgate ,Peterborough, PE2 6YS. Registered in England No. 3231094. We are authorised and regulated by the Financial Conduct Authority. It is an independent intermediary dealing with selected insurers. For mutual security, calls are recorded for training and monitoring purposes.
  15. The Promotor cannot guarantee the availability or quality of products purchased using the Offer and any complaints or queries arising from the Offer must be dealt with between you and Amazon.co.uk directly.
  16. Liability is not accepted by the Promotor for any personal loss or damage caused to products purchased using the Gift Card. Customers may contact Amazon.co.uk’s Customer Service Team for any queries or complaints relating to the Offer.
  17. The Offer is supplied by Lock-In Marketing, 7 Walker Avenue, Milton Keynes MK12 5TW. All queries relating to this promotion should be sent to this address.
  18. This promotion is governed by the laws of England and Wales.

*Restrictions to the promotion apply, please see www.amazon.co.uk/gc-legal

Amazon.co.uk Gift Card** Promotion FAQ's

All customers who quote and purchase directly through the Budget Insurance website or over the telephone between 7th December 2020 and 5th March 2021, will be eligible to receive a £30 Amazon.co.uk Gift Card**. For more information, please visit our Terms and Conditions above.

No, both the quote and the sale must be completed directly through Budget Insurance. This can be done on the Budget Insurance website or over the phone with our Sales Department on 0344 871 0099.

We will send you an email 21 days from the day your policy goes in to effect, (the start date of your policy), providing you with instructions on how to redeem your Amazon.co.uk Gift Card**.

If you still haven’t received your redemption email 21 days after your policy start date, please check your Junk folder for the email address you provided to us when purchasing your cover. If you still can’t find the email, please contact Lock-in Marketing on 01908 597039 who will assist you further.

The Gift Card voucher codes are valid until 18th June 2030.

1.Locate your Amazon.co.uk Gift Card** voucher code.

2.Click on the Your Account link found in your redemption email or go to this page of the Amazon.co.uk website.

3.Select ‘Redeem a gift card’

4.Enter your Amazon.co.uk Gift Card** voucher code and click ‘Apply to your balance’

Once the voucher code has been applied to your Amazon.co.uk account, the entire amount will be added to your account balance. The voucher code amount will be automatically applied to eligible orders at checkout.

If you are having issues when redeeming your Amazon.co.uk Gift Card** code supplied by Budget Insurance, please contact Lock-in Marketing on 01908 597039.

If you are experiencing issues with the Amazon.co.uk website, or when attempting to use your gift balance after it has been applied to your account, please contact Amazon.co.uk  for help.

If you would like to speak to someone regarding your Budget Car Insurance policy, please call our Customer Services team on 0344 412 2118. 

Alternatively, you can visit My Account where you can make changes to your policy and review your policy documents.

**Restrictions to the promotion apply, please see www.amazon.co.uk/gc-legal

 

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.