Your Car Insurance policy documents explained

This includes:

• What’s in your document pack
• What you need to do next
• All our important contact details
• Reminders of anything you need to send to us, such as proof of No Claims Discount
  
  

This contains all the general information about your car insurance policy. It also explains your obligations as a policyholder, our rights as an insurer and any general exclusions that apply to your policy.

This shows all the details you gave us about you and your car when you bought your policy.

This shows:

• Details of your insurance
• Your policy number
• Cover details
• Who is insured to drive your car
• Any excesses that applies to your policy
• Which sections of the policy wording apply to you
• The name and address of the insurer that’s underwriting your policy
  
  

This certificate is proof that you have the minimum insurance required by the Road Traffic Act. You’ll have a separate certificate for each insured car.

This explains:

• How much your payments will be
• Which account or card they’ll be taken from
• How the Direct Debit guarantee works
  
  

We’ll only send you this document if you’re paying by monthly instalments. It explains:

• The total cost of the credit payment
• The key features of the credit arrangement
• How to get in touch if you have any queries
  
  

The Fixed Sum Loan Agreement is a legal contract to supply credit to a customer and is regulated by the Consumer Credit Act 1974.  The agreement contains key financial information such as:

• Amount of credit
• Term of agreement
• Instalment amounts and frequency
• Annual Percentage Rate (APR)
• Charges applied (e.g. if you miss a payment)
• Early settlement amounts

If you’re paying by monthly instalments, we’ll supply you with two copies of this document.

This document sets out important information about how we will arrange and administer your insurance policy on your behalf and forms a separate contract with you. It details the services we will provide to you, our fees and charges and includes information about how your policy will be renewed.  It also shows how we are regulated.

We can usually set up a DDI over the phone when you buy your policy, but we’ll send out a printed version if:

• The account holder did not want to give us verbal authorisation
• We didn’t speak to the account holder when the policy was purchased
• The DDI has previously been cancelled by the account holder’s bank

The DDI must be signed by the account holder and accepted by the bank before we can take any payments from the account.

If you’ve bought any additional products you can view and download your documents in My Account.  If you prefer, we can send them out to you in the post if you contact our Customer Service team.

Additional products may include:

• Breakdown Assistance
• Motor Legal Protection
• Guaranteed Replacement Car
• Personal Accident Cover

If you’ve bought Keycare, we will send you the relevant documents separately.