CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Blog

Your guide to the renewal process

Life Admin, annoying, time consuming and something that we seem to always be putting off? Here at Budget Insurance we understand renewing your insurance policies can seem daunting and all together laborious. So to help you we’ve written a simple guide to explain what to expect when renewing and why certain things might happen.

My Account

If you haven’t already, sign up to our online My Account, where you can quickly and easily access your policy 24 hours a day, seven days a week. This allows you to update your policy, make certain types of amendments and make payments all from the comfort of your own home, without having to speak to anyone! Don’t worry if you prefer to speak to someone you can call our UK call centre.

What can affect my renewal price?

Ever received your renewal and wondered why the price has changed? Well, let us explain. There are many reasons why your price could change. These could include: having to make a claim, changing your car, changing occupation, moving house or adding/removing a named driver from your policy. There are also some things that are completely out of our control like the government increasing the Insurance Premium Tax (IPT), meaning unfortunately we have to increase our prices.  In October 2016 IPT was increased from 9.5% to 10%. Unfortunately, we have now seen another increase, the new standard rate of IPT, since 1st June 2017, is 12%. This will be added to insurance premiums received on or after this date.

Auto renewal

Life is busy and it’s easy to forget things like your Car insurance needs renewing. Automatic renewal does all the work for you, we will still contact you as normal letting you know when your policy will renew and what your price is for the forthcoming year, but you don’t need to lift a finger. Your renewal letter will clearly state whether or not you have opted into automatic renewal and you can opt in at any point by calling our customer service team. This easy, hassle free solution automatically renews your policy unless you tell us otherwise, meaning your car will never accidently be without insurance allowing you to take this off your ‘to do’ list.

Changes to renewal information

From the 1st April the Financial Conduct Authority (FCA) requires all information relating to your renewal policy to contain:

  • How this price compares to the price you paid last year
  • A reminder that it’s important to check if your current insurance provider still meets your needs, and that the best deal for you could be found by having a look around at all of the offerings in the market.

At Budget Insurance, in line with these updated regulations, we have also changed the way in which our renewal information is communicated by re-designing our emails and booklets. We aim to make sure you have clearer information around the whole renewal process, including all associated fees and charges, and how the renewal process works with us including clearer information about how your new price has been calculated.

Believe in Budget Insurance

We’ve helped almost 3 million customers find great value insurance and we’re part of the BGL Group, one of the UK’s biggest insurance brokers, so we know what we’re doing. Along with our contact centres, over 20 years’ experience and a 24 hour UK claims helpline we’re here to help you find a policy. We work hard to provide policies that give you comprehensive cover, allowing you to feel safe that if anything goes wrong, we’ve got you covered.

To see what people are saying about us click here.

*https://www.abi.org.uk/News/News-releases/2015/10/Insurance-Premium-Tax-increase-on-1-November-ABI-sets-out-the-facts

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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