CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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What to do if my van gets stolen?

Budget Van Stolen

Being the victim of any type of theft can be a really distressing experience. If you’re a van owner, this distress can be made even worse by the fact that many van drivers rely on their vehicle as part of their work. To help, we’ve come up with guide to try and inform you of the next steps to take if your van gets stolen.

Alerting the police

The first thing you need to do is to report your vehicle as stolen. If it is not an emergency (presenting a threat to life) call 101, asking to be forwarded to your local station. Report the details of your van and any information you have about the theft. The police will then investigate the issue for you and attempt to recover your vehicle and prosecute the thief. 

The police will also alert the DVLA to the incident and they’ll give you a “crime reference number” that you’ll need to use when you get in contact with your insurance company.  

Contacting your insurance provider 

Once you’ve contacted the police, you also need to get in touch with your insurance provider to make a claim on your stolen vehicle. You’ll need your “crime reference number” as well as your insurance policy details to hand to fill out this claim. 

They will investigate your claim and update you on its progress as they do so. 

Updating the DVLA 

In the event of your insurance provider paying out on your stolen vehicle claim, you must also alert the DVLA yourself.  You can access the form online or fill out the ‘sell, transfer or part-exchange your vehicle to the motor trade’ section of your vehicle log book. 

To fill it out, you’ll need information including the details of your vehicle, your insurance company and on the claim itself and whether it was accepted. 

If you’d like to find out more information about all things motor insurance, have a browse through the driving segment of our blog.

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Please note this website uses cookies. By continuing to use this website you are giving consent for cookies to be used. For further information on use of cookies (and how to disable them) please refer to our cookie policy.

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