CV-19

Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information. 

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Blog

What is the true cost of owning a pet?

Man and Dog

If you are thinking about buying a pet check out our guide which breaks down how much it really costs!

Buying the pet

First things first, the purchase! Buying a pet is always the biggest decision, once you have established which animal you want, you may then have to decide on a certain breed or type. Whether you are buying a pedigree dog, a Bengal cat or just a couple of goldfish it’s still a big decision! You may want to think about getting your home ready for the new arrival, as there is lots to think about! Where is your pet going to sleep? Where will they live during the day? It’s important to plan ahead as, for example,  cats can usually be left to it, especially if you have a cat flap, whereas dogs and other animals may need enclosures, kennels, or cages. Obviously bear in mind the size of your pet and the space it will need, you wouldn’t want to restrict your pet’s movement.

Vaccinations

Some pets require injections when they are young, so make sure you check which ones and understand how much these cost. If you’re unsure on what you need to do when getting a new pet, it would be worth speaking to a vet or animal expert or ask the seller as they may know and be able to give you some advice.

Equipment

As well as buying the pet, there are more things you need to consider buying just to make it that bit more expensive. For dogs you will need dog bowls, walking leads, maybe a kennel, and for cats you will need litter trays and maybe even a cat flap installed in your door. Rabbits may require a run, to give them space, in which case you may need to look at your space available in your garden. Why not make a list, this way when you go shopping you can get everything in one go.

Food

Buying pet food is something that is going to be added to your weekly shop and is one of the biggest costs associated with owning a pet. There are so many different brands and types of pet food available on the market. To know what’s best for your pet, check with an expert to know what to look for.

Have a look below at the report from www.thismoney.co.uk, which shows the average yearly costs for both cats and dogs:

Item Average estimated annual spend on a pet dog Average estimated annual spend on a pet cat
Pet food £399 £418
Toys/presents/Treats £121 £96
Pet sitters £126 £131
Grooming £244 £167
Vet fees/medical treatment £177 £133
Kennels/Cattery £116 £83
Total spend £1,183 £1,028
Share this article
Share on facebook
Share on google
Share on twitter
Share on linkedin

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Please note this website uses cookies. By continuing to use this website you are giving consent for cookies to be used. For further information on use of cookies (and how to disable them) please refer to our cookie policy.

Budget Icon