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Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information. 

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Blog

Top Tips for Driving in Cold Weather

Winter Driving

Colder weather can often bring an increased risk of damage to you and your vehicle. To help minimise this risk, Budget have created a list of top tips for driving in cold weather.

Check your tyres

Regularly check your tyres to ensure that they are road-ready, as colder weather often leads to decreased grip and an increased chance of losing control on the road.

Alongside checking their pressures and the general condition, check carefully for the tread level on your tyres. Officially, the minimum tread level is 1.6mm but experts suggest that having 3mm of tread is advisable to help with grip when driving in cold weather.

Visibility

Colder weather often leads to decreased visibility and poorer driving conditions. Before you set off, make sure that your car is properly prepared for these conditions.

As well as checking your lights are working, you need to make sure the exterior of your car is safe to drive. You can buy de-icer for your windows and windscreen and use your car’s heating system to help clear ice and snow. It is important to note that doing so is a legal requirement when driving in adverse weather, as the Highway Code states that you must be able to see out of every glass panel in your car in such conditions.

Anti-Freeze

In very cold weather, it may also be worth investing in some anti-freeze. You can buy anti-freeze for only a few pounds and it could save you a lot of money in the long run.

Anti-freeze is added to the water in your car’s cooling system and works to help lower the freezing point of the engine. This helps to protect against the risk of damage to your engine caused by the extreme cold and so could save you a lot of money.

Accelerating and Breaking

Due to the decreased traction and grip on the road, stopping distances in colder weather are significantly increased. As a result, drivers need to take appropriate precautions when accelerating and breaking.

If you’re in a manual, when accelerating away, ease your foot off the clutch slowly to prevent the risk of wheel spin and losing control on the road. Also, make sure you leave a greater distance when stopping behind other vehicles to account for the increased stopping distances that colder weather creates. Some cars even have a “winter mode” to help adjust to these conditions so double check your vehicle’s manual to see if your car has this setting.

Allow Time

Finally, when planning any trips in colder weather, always allow more time than usual to complete your journey. As well as the extra time needed to de-ice and prepare your car, colder weather often leads to increased journey times due to the need for more careful journeys and the higher risk of accidents on the road.

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Please note this website uses cookies. By continuing to use this website you are giving consent for cookies to be used. For further information on use of cookies (and how to disable them) please refer to our cookie policy.

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