CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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Our top tips for keeping your home safe in summer

home safety

With summer in full swing, it’s easy to let your guard down when it comes to keeping your home safe and secure. The simple nature of summer, spending more time outdoors or even away on holiday, can mean you might be exposing yourself and your home to more risks than usual. Keep reading for our top tips to keep your home safe this summer.

Tip 1: Barbeque safety

Summer is barbeque season and it’s very easy when the sun’s out and you are indulging in a bit of alfresco cooking and dining to forget about safety, but barbeques can be unpredictable. Here’s some simple rules to follow to make sure you’re feast and your home doesn’t go up in smoke!

  • Use specific barbeque lighters or starter fuels on cold coals, never petrol.
  • Make sure the barbeque is on a flat surface and away from sheds, fences and trees, with a bucket of water close by just in case of any emergencies.
  • Never leave the barbeque unattended, keep pets and children away from the area and if you’re the chief chef hold off from any alcohol until the grilling is over with.

Tip 2: Always lock your windows

When temperatures soar, it can be tempting to open all windows in the house day and night to get some air in, in an attempt to cool things down. But this can leave your home more vulnerable to an opportunist theft. Make sure that at night, all accessible windows are closed and if you’re out in the back garden, think twice about leaving any windows open at the front of the house that you can’t see.

Tip 3: Lock valuables away

Out of sight, out of mind. Make sure to keep valuables such as keys, wallets, phone, laptops and tablets out of reach of doors and windows so that they don’t attract unwanted attention. Also have a think about what you might be leaving outside, the same rule applies there, lock it away so that it isn’t visible.

Tip 4: Make your home looks lived in

If you are going away for a period of time on holiday, it’s a good idea to make it look like someone is still home to make people think twice about breaking in. Simple things like cancelling deliveries so that piles of papers, parcels or milk don’t build up and maybe even get a family member or friend to come in and take the post off the door mat so that it gives off the impression that someone’s living there are both good ideas. You can also make use of timer switches and set them up so that lamps and TV’s come on and off intermittently throughout the day.

Tip 5: Be social media savvy

You’re caught up in the excitement of being away on holiday or out on a day trip and you can’t wait to share with your Facebook friends or Instagram followers how much of a great time you are having – we get it! But it’s not wise to share your holiday plans all over social media, as experienced thieves may be keeping a look out online to work out which are the easiest homes to target. If you do want to share a few snaps, make sure your profiles are set to private with the highest security levels or even better, have a break from social media and wait until you are back home to share your pictures.

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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