CV-19

Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your My Account. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information. 

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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I’m driving- do not disturb

Texting whilst driving

Anyone who is caught using a mobile phone behind the wheel of a vehicle will receive a minimum of six points on their licence and a £200 fine. As well as that, drivers caught are not given the opportunity to complete a National Driver Offender Retraining Scheme as an alternative to receiving points on their licence. If you want to know more, click here.

As part of the Apple IPhone IOS 11 and above technology, they have a Do Not Disturb Whilst Driving safety mode.

Tell me more I hear you cry, or some of you may be saying, that’s not new news! If you have an Android phone, this is a feature you may already be familiar with. On the iPhone this feature basically means that when you are driving and the setting is enabled, you cannot use your phone, it simply says your phone is disabled and you cannot interact with it. As with all new technology some users have been complaining that there phone has been disabling even when they are not driving.

With this in mind, here’s everything you need to know about the new Do Not Disturb Whilst Driving mode, including how to turn it off!

How does my phone know I’m driving?

For those of you that have your phone hooked up to a Bluetooth system, your phone will know you are at least in the car if not driving when your device syncs. If you don’t have Bluetooth your phone uses a number of signals, such as acceleration and dipping in and out of Wi-Fi networks to detect that you are driving.

How do I know whether the Do Not Disturb functionality is switched on?

This setting is only available on IOS 11 and above and it is turned on by default and is activated automatically. There have been some mixed reports initially on the reliability of the function, however the majority of people have said the iPhone picked up correctly when they were driving.

Do Not Disturb can also be activated from your phones control centre. You can access this via settings, control centre, customise controls, then Do Not Disturb Whilst Driving. Once you’ve activated it in your settings, you can turn it on by swiping up from the bottom of your screen and selecting it.

What does my phone do when the setting is activated?

When the feature is selected and you start driving, you cannot use your phone to answer calls, respond to texts, check social media, or even look at your playlist. If you do get a message, your screen will just be dark and you won’t be able to see anything.

Some people will find this alarming as how can people contact you if there’s an emergency? Don’t worry, you can set a custom message to let people know you are driving, so they won’t think you are ignoring them! iPhone also gives people the opportunity to use the trigger word ‘urgent’ to contact you even if you are in Do Not Disturb Whilst Driving mode.

Whilst you are not able to receive calls when this mode is activated, you can chose to take calls from certain contacts and receive an alert if the same number tries to call you again within three minutes. If you are hooked into an in-car Bluetooth system, you can still receive calls via your hands free system.

How can I turn the setting off?

The feature will automatically turn itself on when you start driving. To stop this from happening and the app potentially turning on when you don’t need it, you can manually change the settings. You do this by going into your settings and then Do Not Disturb. Here you can control whether or not the setting is activated manually, or when connected to Bluetooth.

Well there you have it, that’s pretty much the new function in a nutshell!

This new feature is designed to make people concentrate on the roads more and less on their smartphones and if it works as a deterrent, then great! If people use this feature then there is the potential to reduce accidents that are caused as a result of people using smartphones.

Sadly, it seems to be more of a generational habit, using a mobile phone whilst driving and hopefully features like Do Not Disturb Whilst Driving will encourage people to concentrate on the roads, not their phones.

 

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.