CV-19

COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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Home sweet home, things that make your home cosy

Home

There’s often nothing more comforting than being at home.

Whether you’ve recently moved house and are looking for ways to make it feel more like your home, or you’re just after some inspiration on how to make your place feel cosier. We’ve asked around to find out what others do to make their house feel like home. Check out their great ideas below:

“Having lots of lamps and getting the lighting just right, especially in the living room. This instantly makes its feel more cosy, rather than just a heavy spotlight from the ceiling.”

“Lighting candles in the living room, getting under a blanket on the sofa and binge watching my favourite TV show – this is when I really feel at home”

“Putting rugs down on tiled and wooden flooring, it’s an easy way to add some colour to the room and also keep your feet warm”

“The best feeling after a long day is putting on your PJs after a bath, and getting into fresh bedding”

“I have cushions everywhere, they make the sofa and your bed so much more cosy straight away and you can mix and match the colours and designs to refresh the look of your rooms regularly”

“Reed diffusers and scented sprays are my go-to to make the house smell nice and feel welcoming”

“For me it’s all about the decorations. I love to have photo frames and sentimental ornaments on display so that the rooms feel really personalised. It’s so easy these days to only store photos on your phone or computer, but I love to get the best ones printed and cover the house in our happy memories”

If you have any tips on ways to make your house feel like a home then please feel free to share this with us using the comments section on our Facebook page.

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Please note this website uses cookies. By continuing to use this website you are giving consent for cookies to be used. For further information on use of cookies (and how to disable them) please refer to our cookie policy.

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