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COVID-19: Customer update

We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Blog

Government to crack down on fraudulent whiplash claims

On the 21st of June, the Queen gave her speech in the houses of parliament and stated that there would be a crackdown on the number of fraudulent whiplash insurance claims. Find out how this will affect you in our blog.

What is whiplash?

Whiplash is a type of neck injury caused by sudden movements of the head and is common in accidents involving vehicles. Symptoms for this may include neck pain, stiffness and tenderness in the, head, neck, shoulders and arms. Whiplash can occur in a variety of situations such as road traffic accidents or sporting injuries.

How is whiplash treated?

Whiplash can be quite painful but in most cases is treatable. Treatment for the injury can include keeping your neck mobile and continuing with every day activities. Some cases may also require regular physiotherapy, exercises and stretches.

How does whiplash affect insurance?

Unfortunately there are many fraudulent claims that take place every year by people claiming for whiplash when they don’t necessarily have it. This is currently costing the average driver £40 as the more people that claim the more insurance premiums inflate. 

What’s going to change?

Yesterday the Queen said that the government will be tackling the amount of fraudulent whiplash claims, aiming to bring current figures down.  It was agreed that the Financial Conduct Authority would oversee the claims management companies and would therefore tighten regulations. The regulations are a result of constant re-occurring problems with fraudulent or exaggerated claims for whiplash.

If the crackdown happens and is successful, there could be a reduction in Insurance premiums. There was no indication as to when the crack down on this will start, however it’s looking good for the average driver!

If you need to speak to us about an insurance claim call our claims line on 0344 412 2127, our lines are open 24 hours, 7 days a week, so our team of dedicated claim advisor’s are available to take your call.

If you are looking for a car insurance quote, click here or give us a call on 0344 412 2118, our opening hours are Monday to Friday 8am – 9pm; Saturday 9am – 5pm and Sunday 10am – 4pm.

http://www.telegraph.co.uk/insurance/car/fake-whiplash-claims-crackdown-makes-queens-speech/

http://www.nhs.uk/conditions/whiplash/Pages/Introduction.aspx#causes

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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