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Covid-19: Customer Update

We’ve been experiencing a high volume of calls into our contact centre which may mean longer waiting times than usual. We ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Friday 8am-8pm, Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal. To log in, please click here.

If you need to make a claim, please click here for more information. 

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

Blog

Food shopping tips to suppress the splurge

Shopping

We all go shopping and end up coming out with more food than we actually needed and planned to buy. So whether you’re shopping on a budget or just want to be more shopping savvy, here are our top 5 tips for suppressing the splurge in the supermarket.

Make a list

Making a list and planning your meals out is one of the most effective ways you can cut the price of your food bill and in turn reduce the amount of waste that you throw away. Start by taking stock of what foods you already have in your cupboard, fridge and freezer and see if you can make meals using these found foods. Then make a list, based on the foods that you don’t have so that you don’t shop for items that you just don’t need.

Shop around

There really is so much competition between supermarkets nowadays meaning that the prices are competitive and the quality is good regardless of brand, so don’t think that a luxury brand is necessarily better than a supermarkets own-brand.

Don’t shop hungry

Going shopping when you’re hungry is the biggest behavioural mistake that you can make. If you go food shopping hungry, then you are most probably going to spend more money as you have food on the mind.

Shop alone

The more people you take shopping, the more temptations and tastes will make their way into your shopping trolley. It is always best to either ‘go it alone’ or if you can’t then go with a strict list and a ‘no extras’ rule.

Bulk buying is not always best

Bulk buying doesn’t always equal savings. If you don’t need, or regularly use what’s on offer, then what is the point in buying it? Only buy foods you know you will use, otherwise the bulk buy deal isn’t such a good deal after all, but is in fact a waste of money.

I hope this blog has provided you with food for thought.

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We’re currently experiencing a high volume of calls into our contact centre and whilst we are doing our very best to maintain service levels, we ask that you only call our contact centre if absolutely necessary so we can keep our phone lines available  for vulnerable customers and those who don’t have access to online services.

If you need to check any details or make a change to your policy, please  log in to your Self-Service Centre. It will be much quicker for you to make changes to your policy online at the moment. Once logged in, you can also use our Webchat service which is available Monday- Saturday 8am-6pm and Sunday 10am-4pm to make changes, accept or decline your renewal or if you need to let us know about a claim. To log in, please click here.

We also have some other information that may be useful. Click here to read our FAQ’s, and information on what we are doing to support key workers can be found here.

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