If proof cannot be provided within 4 weeks from the commencement date of the car insurance policy, the NCD entitlement will be reduced to zero years.
This will be followed by a letter warning either:
Finally a letter will be sent advising of either:
If customers have an outstanding claim in progress at the previous insurer, that insurer may withhold the proof entitlement until the settlement of the claim. Proof will also be withheld if there is money outstanding on the car insurance policy.
If NCD proof is provided after we have increased the premium, we will re-instate the NCD and adjust the premium accordingly. If over-payment has taken place, a refund will be given.
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