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Frequently asked questions

About my car cover
Am I insured to drive other cars with the permission of the owner?
Can somebody else drive my car for a short period?
What if I miss a payment?
Is my car covered while being serviced?
What if one of the drivers has or develops a medical condition?
Can I use the car on track days?
What if I lose my Certificate of Motor Insurance?
What types of modifications do I need to notify you about?
Travelling abroad with my car
What foreign travel cover do I have for my car?
What are Green Cards?
What are Spanish Bail Bonds?
Courtesy Cars
Are courtesy cars covered by my car insurance policy?
Are test-drive or hire cars covered as courtesy cars on my car insurance?
No Claims Discount
What is no claims discount?
Where can I find my no claims discount?
What is no claims discount protection?
Can a no claims discount be applied to more than one vehicle?
Do you accept no claims discount from a Bonus Accelerator policy?
What do I do if the amount of years no claims discount is incorrect on my no claims discount proof?
Why can I not have my no claims proof if my policy is still active?
What do I do if the address on my no claims discount proof is incorrect?
How do I obtain no claims discount proof for a named driver on my policy?
How many years no claims discount do you lose if you make a claim?
My policy cancelled over a year ago and I now need my no claims discount proof
What is the maximum no claims discount proof?
Who earns the no claims discount entitlement on a policy?
Do you provide no claims discount proof for more than one vehicle?
What no claims discount proof do I need to send in?
My no claims discount is in percentage - what does that mean?
Where should I send my NCD proof?
What is acceptable NCD proof?
What will happen if I don't send my NCD proof?
Is foreign NCD proof acceptable?
Can I use NCD proof from a company vehicle?
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